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Troubleshooting XMU

Installation

Follow the troubleshooting steps in this chapter to resolve any difficulties that

arise during your XMU+ installation. If the XMU+ is still not functioning

properly when you complete these steps, contact Interalia.

In this chapter...

 If XMU+ Is Not Answering on page 121.

 If Alarms Sound to Warn of XMU+ System Failures on page 126.

 If XMU+ Hardware Failures Occur on page 127.

1 2 ... 122 123 124 125 126 127 128 129 130 131 132 ... 173 174

Copyrights 2
Trademarks 2
Table of Contents 3
Chapter 6: Cabling the XMU+ 4
Introducing XMU 9
2 Chapter 1 10
Introducing XMU+ 10
About the XMU 11
Announcement and Call 11
Processing System 11
About XMUCOM 11
Software 11
Product Overview 12
Line Cards Supported by XMU 13
Typical Uses for XMU 15
Dual Tone 16
Multi Frequency 16
In this book 17
Before You Start 19
12 Chapter 2 20
Before You Start Activities 21
Line Card Checklist 22
XMU+ Features 23
Meeting System Requirements 24
Power Requirements 25
PBX Requirements 25
18 Chapter 2 26
Delivery Checklist 27
20 Chapter 3 28
The XMU+ Delivery Checklist 29
Configuration Specifications 31
T1 Hardware 32
Settings 32
Communication Specifications 33
Applying Hardware Settings 35
Line Cards 35
28 Chapter 4 36
Apply Hardware Settings 37
T1 Hybrid 37
To set MOH Jumper Settings 39
 Pins 1-2 for 8Ω 40
 Pins 2-3 for 600Ω 40
Installing the XMU 41
34 Chapter 5 42
Installing the XMU+ 42
Installation Activities 43
To mount an XMU 45
to a wall 45
Checking System Startup 46
Cabling the XMU 47
40 Chapter 6 48
Cabling the XMU+ 48
Cabling Activities 49
Preparing to Cable the XMU+ 50
Matching XMU 51
Cables and Connectors 51
RJ-21 50-pin Connector 53
RCA/Phono Connectors 54
Cabling the XMU+ Control Card 55
Connecting the XMU 56
to a PC with XMUCOM 56
POTS Line 57
Ethernet (direct) 58
Remote Access 59
Connecting Alarms (optional) 60
To wire the alarm connector 61
Cabling XMU 62
To cable MOH line cards 63
To cable MWR line cards 63
About XMU+ Operating Modes 64
ACD Applications 65
58 Chapter 6 66
60 Chapter 6 68
62 Chapter 6 70
MOH Applications 74
MWR Applications 75
Operating Modes 76
Ring Immediate (RI) 79
72 Chapter 6 80
Understanding XMU 81
Navigation 81
74 Chapter 7 82
Understanding XMU+ Navigation 82
XMU+ Navigation Activities 83
Understanding the XMU 84
Firmware Hierarchy 84
 View message details 85
Front Panel 89
Using the Front Panel 90
To record a message 91
To play a message 91
To delete a message 92
Remote Telephone Access 93
Setting Up XMU 94
Using Remote Telephone Access 96
To do this 97
Use this Interactive 97
Command 97
Or this Direct 97
To remotely access the XMU+ 98
Error - Invalid Command 98
Error - No or Invalid Message 98
To disconnect from the XMU+ 98
To record a message remotely 99
To play a message remotely 99
To delete a message remotely 99
 Press 2 # for French 100
 Press 3 # for Spanish 100
 Press 4 # for German 100
 Press 5 # for Portuguese 100
Testing XMU 101
Installation 101
Testing XMU+ Installation 102
94 Chapter 8 102
About XMU 103
Testing 103
Testing Basic XMU 104
System Health 104
 Press Enter until 106
 Change the 106
 Press Exit twice to 106
To ping the IP address 107
Line Connections 108
To test lines 111
104 Chapter 8 112
Hardware Upgrades 113
106 Chapter 9 114
XMU+ Hardware Upgrades 114
Standard XMU 115
Testing XMU+ Line 116
Connections 116
Upgrading Line Cards 117
To install a new T1 line card 118
To install a new MOH card 118
To verify line card operation 119
Replacing Control Cards 120
 For some XMU+ repairs 122
Upgrading Control Card Memory 124
To add an XMU 125
memory module 125
Troubleshooting XMU 127
Installation 127
120 Chapter 10 128
Is Not Answering 129
To check operating modes 131
To check line status 131
To perform a line check 132
To perform an integrity check 133
To verify time and date 133
System Failures 134
Hardware Failures Occur 135
To perform an audio test 138
To perform a reset 138
To perform a quick reset 139
Factory Reset 1 140
Factory Reset 2 141
134 Chapter 10 142
Technical 143
Specifications and Approvals 143
136 Chapter 11 144
Detailed XMU 145
Technical Specifications 145
Card Specifications 146
Power Supply Cards 148
Line Cards 149
Approvals 151
Emissions Approvals 152
Glossary 153
Call Processing System 154
Typical Uses for XMU+ 155
Line Cards Supported by XMU+ 155
148 Glossary 156
150 Glossary 158
162 Index 170
End User License Agreement 171
Important Read Carefully 172

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